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FAQ

What is being done to keep everyone safe during the COVID-19 pandemic?

All attempts will be made to minimize the transmission of the virus that causes COVID-19.

Jessica will contact all patients the day before to conduct a short pre-screening survey and answer any potential questions or concerns pertaining to safety procedures. A self-assessment guide can be found at https://bc.thrive.health/covid19/en.

If within 14 days of your appointment you meet any of the following criteria please call Jessica so that your appointment can be rescheduled:

  • had any symptoms of illness
  • been outside BC
  • been around someone showing symptoms of illness or diagnosed with COVID-19
  • been exposed to someone that has been out of BC

Please arrive no more that 5 minutes prior to your appointment. When you get into the building please use the hands free hand sanitizer station next to the elevator. During this time there is a limit of 3 people in the elevator. The stairwell door to the third floor will be available for use Monday to Friday between 8:30am and 5pm. When you get to the third floor, please go straight to Jessica's office where another hand sanitizing station is available.   

Additional cleaning of all surfaces with either 99% isopropyl alcohol or disinfectant (surface dependent) will be performed between each appointment. To allow for this extra precaution and reduce contact between patients, the space between appointments has been increased from 15 to 45 minutes.  

Jessica will wear a disposable mask at all times and wash her hands before and after each treatment. Masks are mandatory. At the direction of the Ministry of Health and the CMTBC you will have to wear a mask for the entire duration of your appointment. The mask must cover your nose and mouth at all times during your appointment, even when face down.  You are welcome to bring your own mask (either medical or cloth) but if you do not have one then a mask will be supplied for you. Please do not wear a mask that has a one-way valve in it. If you need to touch your face, please use a tissue to create a barrier between your hand and face.

When possible Jessica would prefer to use contactless payment (tap for debit or credit cards, or e-transfer) for all treatments. 

This is a fluid situation and this FAQ will be changed and updated as required over time. Please check back before each appointment to ensure there have been no critical updates.

More information on RMT requirements can be found here. Last updated October 23. 2021

What is massage therapy?

Massage therapy is the manipulation of the soft tissues of the body through the use of different techniques. The different techniques can stretch tight tissue (muscles, tendons and fascia), encourage an increase in circulation, stimulate or sedate the nervous system and much more. Massage therapy is also good for relieving stress and stress related ailments.

Who would massage therapy help?

Everyone! Most jobs in our world cause issues within your body because of the repetitive motions or the unmoving positions we put our bodies in. For an example, computers are found everywhere in our day and age, and because of the rigid positions we place ourselves in to use them muscular imbalances happen. Massage therapy can be useful in the treatment of many health conditions.

What should I expect at an appointment?

Appointments, regardless of length, will always follow the same format. A health history and assessment will always be taken at the beginning of the appointment. This will be kept as short as possible but is required to determine the best course of treatment. Then you’ll have your massage treatment. This will take up most of the time in your appointment. Lastly you’ll be reassessed and given homecare. Homecare will be anything from putting ice or heat on a sore muscle to stretches and strengthening exercises. For your first appointment, please arrive 10-15 minutes early to fill out a health questionnaire. If you would rather fill it out before your appointment and bring it with you, you can find the document here and come only 5 minutes early; please fill it out in pen.

I am pregnant, how can I get my back massaged?

You can either lay on your side, or lay face down on a special cushion that has a hole cut out of it for your abdomen.  Either option is 100% effective and completely up to you.  Many expecting mothers have said that the cushion is very comfortable and they don't feel any discomfort with laying on their front.

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